Sorry, not sure, but your friend's guess is about as good as mine, so perhaps you might want to give a call to Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, and one of the service representatives could do some over the phone troubleshooting to determine exactly what the problem(s) might be, and if there is nothing that you can do to correct this, then discuss possible repair options with you.
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